Frequently Asked Questions
Everything you need to know about our premium gear and services.
What materials do you use in your products?
We prioritize durability and sustainability by using high-quality materials such as X-Pac® waterproof fabrics, recycled PET, and premium YKK zippers to ensure your gear lasts a lifetime.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal.
Do your products come with a warranty?
Yes, all ALPAKA products are covered by a limited lifetime warranty against manufacturing defects. This covers hardware, stitching, and fabric failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Afterpay and Klarna.
How do I clean my ALPAKA bag?
We recommend spot cleaning your gear with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this can damage the technical fabrics and coatings.